Please use this form to get in contact with us, if there are any questions about your booking or cancellation. Most of the question you can answer yourself by checking the homepage completly. We tried to give you every information there you will need. For bookings please use the booking form only.

Questions about the SM Suite and the SM Apartment will be answered by Ephraim (+49-170-5872037, text messages only !)

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    SM Apartments Berlin
    Falko E. Ritter
    Motzstr. , 10777 Berlin, Germany

    tax ID 18/104/81047
    phone +49 170 58 72 037

    technical support
    phone +49 30 36428658

    conception | design
    phone +49 170 – 48 19 768

    Disclaimer of liability

    1. Content of the online offer

    The author reserves the right not to be responsible for the topicality, correctness, completeness or quality of the information provided. Liability claims against the author, which relate to damages of the material or immaterial kind, caused by the use or non-use of the information provided or by the use of incorrect or incomplete information, are in principle excluded unless it is proven that there has been intentional or grossly negligent fault on the part of the author. All offers are non-binding. The author expressly reserves the right to change, amend, or delete parts of the pages or the entire offer without prior notice, or to terminate the publication temporarily or permanently.

    2. Reference and Hyperlinks

    In the case of direct or indirect references to third-party websites (“hyperlinks”) that lie outside of the responsibility of the author, a liability obligation would only come into force if the author is aware of the contents and it is technically and reasonably feasible for the author to prevent the use in case of illegal contents. The author hereby expressly declares that at the time of the creation of a link no illegal contents were recognizable on the pages that have been linked. The author has no influence on the current and future design, the content or the authorship of the linked pages. Therefore, he hereby expressly dissociates himself from all contents of all linked pages, which were changed after the creation of the link. This statement applies to all links and references placed within the author’s own internet site, as well as to external entries in guest books, discussion forums, link lists, mailing lists, and in all other forms of databases, to which external writing access is possible, that have been set up by the author. Liability for illegal, incorrect or incomplete contents and in particular for damages resulting from the use or non-use of such provided information is solely the responsibility of the provider of the site to which reference has been made, not the person who merely refers to the respective publication via links.

    3. Copyright and Trademark rights

    The author endeavors to observe the copyrights of the images, graphics, sound documents, video sequences and texts used, to use his own pictures, graphics, sound documents, video sequences and texts, or to access license-free graphics, sound documents, video sequences and texts. All brands and trademarks mentioned within the online offer and possibly protected by third parties are subject without restriction to the provisions of the respectively valid trademark law and the rights of ownership of the respectively registered owners. The mere naming does not lead to the conclusion that trademarks are not protected by third-party rights!

    The copyright for published objects created by the author remains solely with the author of the pages. Reproduction or use of such graphics, sound documents, video sequences and texts in other electronic or printed publications is not permitted without the express consent of the author.

    4. Privacy Protection

    If there is the possibility to enter personal or business data (email addresses, names, addresses) within the online offer, the user is giving this data expressly on a voluntary basis. The use and payment of all offered services is permitted – as far as technically possible and reasonable – without the provision of such data or under specification of anonymized data or a pseudonym. The use of contact data provided as part of the imprint or similar declarations, such as postal addresses, telephone and fax numbers and e-mail addresses, by third parties for the transmission of information that has not been expressly requested is not permitted. We expressly reserve the right to take legal action against senders of so-called spam mail in the case of violations of this prohibition.

    5. GOOGLE Privacy Policy

    This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and which allow an analysis of the use of the website. The information about your use of this website (including your IP address) generated by the cookie is transmitted to a Google server in the USA and stored there. Google will use this information to evaluate your use of the website, to compile reports on the website activity for the website operators, and to provide further services related to the use of the website and the Internet. Google may also transfer this information to third parties, provided this is required by law or if third parties process this data on behalf of Google. Google will in no case associate your IP address with other Google data. You can prevent the installation of cookies by setting your browser software accordingly. However, we point out that in this case you may not be able to fully utilize all the functions of this website. By using this website, you agree to the processing of the data collected about you by Google in the manner described above and for the purpose set out above. Google respects and protects the privacy of anyone using Google’s search engine. As stated in this Privacy Policy, personally identifiable information about you is not shared with any third party without prior permission from you. Read more about Google’s privacy policy (

    6. Legal effect of this disclaimer of liability

    This disclaimer is to be regarded as part of the online offer from which this page was referred to. If sections or individual terms of this statement are not legal or correct, the content or validity of the other parts remain uninfluenced by this fact.



    An online booking is binding only after a written provisional confirmation. We reserve the right to reject bookings without giving any reason. A final booking confirmation will be sent by e-mail after receipt of an agreed down payment. Changes to the booking at a later time, e.g. a shortening or an extension of the booking period or a transfer of the booking to third parties is possible only in consultation with us. We reserve the right to cancel or reschedule single night bookings even after a confirmation, an already paid deposit will be paid back if the booking is cancelled from our side.


    By confirming the booking request, we will ask you for a deposit of at least 50% (from 3 nights) and 100% (1 or 2 nights) of the total amount due. Please make sure that we have this deposit within 7 days of receipt of the provisional booking confirmation. The payment receipt on our bank account is decisive for compliance with this deadline. If the deposit is not received within this period, we consider the contractual relationship to be broken and the online booking is canceled.


    Any possible balance is due in cash on the day of arrival and must be paid during check-in. The city tax (5% of the accommodation price) will also be collected in cash during check-in.


    The rental period begins on the day of arrival from 2 pm and ends at 12 noon on the day of departure. Exceptions are possible after consultation with us – please let us know your preferred arrival and departure times on the booking form, so that we can plan accordingly! Check-in should be no later than 10 pm. We ask that you let us know of any changes to the check-in times (e.g. due to flight cancellations or delays) as soon as possible either by phone call or SMS. In any case, it is essential to inform us about the exact arrival time about half an hour prior to arrival at the apartment by phone call or SMS so that we can be there on time for your check-in. The hand-over of the keys takes place at the apartment together with an instruction.


    A cancellation of the booking up to 3 weeks prior to arrival is possible with the deduction of a processing fee of €50.00. In the event of a later cancellation or non-arrival without a cancellation, the deposit will be withheld without deduction. For cancellations, use the cancellation form on the homepage under “Contact”.

    6.number of guests

    The apartments may only be occupied by the number of persons indicated in the guest’s booking. Pets are not allowed.


    The guest is liable in full for losses and damages to the apartment, the furniture, and the equipment during the period of use. We cannot be held liable for short-term breakdown of furnishings, public supply, lift or internet connection; a price reduction is excluded. The same applies to force majeure. The use of the apartment, the furnishings and the public ways and stairs is at your own risk.

    8.LOSS OF Valuables

    In case of a loss of valuables of the guests during the stay, any liability is excluded.


    The agreed rental price is the final price including one-time final cleaning, and includes all additional costs, including the provision of bed linen and towels. In the event of excessive soiling, an additional cleaning fee of €50.00 will be charged.

    10.FILMING AND photographing

    Filming and photographing for professional purposes in the apartments require our express consent. Private photos are permitted.


    Please keep in mind the general habits inside rental houses. Disturbing noise is to be avoided after 10 pm. This applies in particular to the stairwell areas.